Return and Refund Policy of BellaEarthOrganic.com

Thank you for shopping at BellaEarthOrganic.com. We take pride in the quality and integrity of our products and services. Your satisfaction is our top priority. We understand that sometimes, a product may not meet your expectations. Therefore, we have outlined a transparent Return and Refund Policy to address any issues you might encounter.

Return Policy

Time Frame: You have 30 days from the date of receipt to return an item.

Condition of Items: Returned items must be in the original packaging, unused, and in the same condition that you received them. Proof of purchase is required for all returns.

Non-returnable Items: Please note that due to hygiene and health safety reasons, certain types of items cannot be returned. These include perishable goods, personalized items, and personal care goods. Sale items are also considered final sale and are not eligible for returns or exchanges unless defective or damaged.

Process for Returns:

1. Contact Us: Initiate the return process by contacting us at info@bellaearthorganic.com or calling us at 03115827445. Please provide your order number and the reason for the return.

2. Return Approval: Once your return request is reviewed and approved, we will send you instructions on how and where to send your return package.

3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Refunds Policy

Receiving Your Return: Upon receiving your return, we will inspect the item(s) and notify you of the receipt and status of your refund.

Approval: If your return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your card issuer's policies.

Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately. We will arrange a replacement or refund, and cover any shipping costs associated with the return of the damaged or defective item.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at info@bellaearthorganic.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@bellaearthorganic.com, and we will provide you with exchange instructions.

Contact Us

For more information about our Return and Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by email at info@bellaearthorganic.com, by phone at 03115827445, or by visiting us at our store location: 11th Street East, Karachi 75500, Pakistan.